Thank you for choosing stubstool.shop. To provide you with a more worry-free shopping experience, we have established the following return and refund policy. Please read this policy carefully before requesting a return.
- Return Period
We offer a 30-day return guarantee.
You may submit a return request within 30 days of the date the item was received. Return requests submitted after 30 days will generally not be accepted unless otherwise stipulated by applicable law.
- Eligible Return Items
To ensure smooth return processing, returned items must meet the following conditions:
Item is in normal condition
Undamaged by human error
Unused
All accessories and gifts are included
Original packaging (if applicable)
Does not affect resale
Please ensure the item meets the above requirements before returning it.
- Circumstances Not Eligible for Return
Returns may not be processed in the following situations:
Exceeding the 30-day return period
Product damaged by the customer
Product missing important accessories
Product modified or altered
Severe wear and tear due to personal reasons
Product whose order origin cannot be verified
If the product does not meet the return conditions, we reserve the right to refuse the application.
- Product Quality Issues
If you receive a product with the following conditions:
Transportation damage
Wrong item sent
Missing accessories
Obvious manufacturing defects
Please contact our customer service team as soon as possible and provide relevant photos or video evidence.
After verification, we will arrange a return, exchange, or refund based on the actual situation.
- Return Application Process
To apply for a return, please follow these steps:
Step 1: Contact Customer Service
Contact us via email and provide:
Order number
Recipient’s name
Problem description
Product photos (if applicable)
Step 2: Application Review
Our customer service team will review your application upon receipt and provide subsequent return guidance.
Step 3: Return the Product
Return the product according to the return instructions provided by customer service. Please pack your goods properly to avoid additional damage during transportation.
Step 4: Refund Processing
Once we receive and confirm that the returned goods meet the return conditions, we will initiate the refund process.
- Refund Time
After review and confirmation that the refund meets the conditions:
The refund will be returned to your original payment account within 3 business days.
The specific arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
If you have not received your refund after a reasonable period, please contact us promptly.
- Shipping Costs
Returns due to merchant reasons
Including but not limited to:
Wrong item sent
Damaged item
Quality issue with the item
Return shipping costs will be borne by us.
Returns due to personal reasons
Including but not limited to:
Dislike
Not needed
Incorrect purchase
Size or style selection error
Return shipping costs are usually borne by the consumer.
- Special Notes
Due to continuous losses, the merchant has decided to clear out inventory at a loss.
Currently, some items are being sold at discounted prices to clear inventory. Despite the clearance sale, we will still provide return and refund services for eligible orders in accordance with this return policy. Consumers’ legally entitled return rights will not be affected by the clearance sale status of the goods.
- Refund Methods
All refunds will be returned to the original payment method, including but not limited to:
Credit Card
Debit Card
Third-party payment platforms
Other payment methods supported by the website
For security reasons, refunds cannot be transferred to other accounts.
- Contact Us
To apply for a return, check the refund status, or obtain after-sales assistance, please contact us through the following methods:
Email: hillary.bastian@stubstool.shop
Phone: 6516660148
Thank you for your support and trust in stubstool.shop. We will continue to provide you with high-quality products and services.