Thank you for choosing stubstool.shop. To help you better understand the order fulfillment process, we have established the following shipping policy. Please read the relevant information carefully before placing your order.
- Shipping Area
Currently, our shipping service is limited to the United States.
The following regions are not currently supported:
Countries and regions outside the United States
International addresses
Overseas military base addresses (such as certain special areas)
Areas restricted by laws and regulations
If our shipping area expands in the future, we will update the relevant information on the website in a timely manner.
- Order Processing Time
All orders will begin processing after successful payment and approval.
Order processing time: Same day processing (0-1 business day).
Under normal circumstances:
Orders submitted Monday through Friday will be processed on the same day.
Orders placed on weekends and holidays will be processed on the next business day.
Slight delays may occur during special promotional periods due to increased order volume.
Processing time may be extended due to inventory checks, payment verification, or address confirmation.
- Delivery Time
After the order is shipped, the estimated delivery time is:
Delivery within 2 business days.
Delivery time is an estimate only. Actual delivery time may be affected by the following factors:
Weather conditions
Logistics operations
Peak holidays
Delivery arrangements for remote areas
Force majeure
We will do our best to ensure timely delivery of your order.
- Shipping Costs
The order checkout page will display applicable shipping cost information.
- Order Tracking
You will receive a shipping notification email after your order is shipped.
If you offer tracking services, the email will include:
Track number
Carrier information
How to track your shipment
You can check the delivery status at any time according to the notification.
- Address Accuracy
The customer is responsible for ensuring that the submitted shipping information is accurate and complete, including:
Recipient’s name
Contact number
Street address
City
State
Postal code
The customer may be responsible for any delivery failures, delays, or additional costs caused by incorrect, incomplete, or unreachable addresses.
- Delivery Issues
In the event of the following:
Lost package
Damaged package
Incorrect delivery
Long period without updated logistics information
Please contact us immediately and provide:
Order number
Recipient’s name
Relevant logistics information
Description of the problem and photos (if applicable)
We will assist you in verifying the issue with the logistics service provider and provide appropriate solutions.
- Receipt Instructions
Please check the following upon receiving your package:
Is the outer packaging intact?
Is the quantity of goods correct?
Is there any obvious damage to the goods?
If any abnormalities are found, please take photos as evidence as soon as possible and contact our customer service team.
- Special Notes
Due to continuous losses, the merchant has decided to clear out inventory at a loss.
Currently, some items on the website are undergoing inventory clearance sales, therefore, the stock of some items is limited. We will arrange shipment according to the order payment sequence. If an item is sold out, inventory synchronization is delayed, or special circumstances prevent shipment, we will promptly notify the customer and arrange a refund.
- Contact Us
If you have any questions about order delivery, logistics status, or shipping policies, please contact us through the following methods:
Company Name: Hillary BASTIAN
Email: hillary.bastian@stubstool.shop
Phone Number: 6516660148
Address:
616 Crimson Leaf Court
Eagan, MN 55123-3046
United States
Thank you for your support and trust in stubstool.shop. We will strive to provide you with fast, safe, and reliable delivery services.